Shipping policy

Shipping Policy

Order Processing

Orders placed through Service Spares are typically processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation and tracking information via email where available.

Processing times may vary during peak periods.

Shipping Locations

Service Spares ships Australia wide. We deliver to residential addresses, business addresses and PO boxes where supported by the shipping carrier.

Shipping Carriers

Orders may be shipped using trusted Australian carriers such as:

  • Australia Post

  • StarTrack

  • Courier services depending on parcel size and destination

The carrier used will depend on the item size, weight and delivery location.

Shipping Costs

Shipping costs are calculated at checkout based on the parcel weight, size and destination.

From time to time, Service Spares may offer promotional or discounted shipping rates.

Shipping costs shown at checkout are the final shipping price for the order.

Delivery Timeframes

Estimated delivery times after dispatch:

East Coast (NSW, VIC, QLD)
2–5 business days

Western Australia & South Australia
2–6 business days

Northern Territory & Tasmania
3–7 business days

Delivery timeframes are estimates only and may vary depending on courier networks and regional delivery conditions.

Tracking Orders

Where available, tracking information will be provided once the order has been dispatched. Customers can use this information to monitor delivery progress.

Incorrect Address

Customers are responsible for ensuring the correct shipping address is provided when placing an order.

If an incorrect address is supplied and the parcel is returned or redirected, additional shipping charges may apply.

Lost or Delayed Shipments

If a shipment appears delayed or missing, please contact us and we will assist in lodging an enquiry with the shipping carrier.

While we work with reliable carriers, delivery delays can occasionally occur outside our control.

Damaged Parcels

If your order arrives damaged, please contact Service Spares as soon as possible and provide photos of the parcel and contents so we can assist in resolving the issue.

Contact

For shipping enquiries please contact:

Service Spares
Customer Support
Email: support@servicespares.com.au